E-commerce Executive – Hong Kong SAR

E-commerce Executive

The E-Commerce Executive execute website content initiatives to maintain and grow the eCommerce channel, optimize the user experience and supply chain, ensure cross-channel consistency and support online strategies. This role closely collaborates cross functionally to support Marketing, and Operational business goals.

Permanent, full time contract
Hong Kong

WHAT WE WILL TRUST YOU WITH

  • Working closely with our E-Commerce teams across APAC, you will optimize the website layout and organization of products based on customer and competitive insights, Brand strategy and overall OnTheList online strategy
  • Identify opportunities and seek new initiatives to maximize sales (product bundle offers, improvements to navigation, site search and filtering to improve ease of product discovery)
  • Create product content (product names, descriptions and visuals) for the online flash sales, ensure the website reflects correct detail and prices, proactively amending any errors
  • Ensure cross-channel consistency with external actors, from brand partners to the offline operations team and marketing team
  • Close management of the supply chain, including warehouse and courier partners, to ensure smooth operations in all aspects of the customer journey
  • Prepare daily sales reports and reporting materials for brand partners and internal stakeholders
  • Work closely with the Customer Service team to rectify any product or delivery issues to assure excellent customer service
  • Contribute to creative ideas that support and generate excitement around each online flash sale to increase visitation.

WHAT IT TAKES

Knowledge and experience:

  • 2+ years of experience in e-commerce role
    Must have experience using Shopify or other retail e-commerce platform
  • Some experience of supply chain or operations
  • Excellent copy writing and back office skills
  • Degree holder in E-Commerce, Logistics or any related discipline
    Share & live our core values: Operational Expertise, Growth, Sense of purpose, Great People

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