Customer Care Coordinator – Hong Kong SAR

The role is supporting the team to maintain a high level of customer satisfaction by resolving customer related issues; and enhance member loyalty by establishing rapport with the members across APAC market of Hong Kong, Singapore, Taiwan, and China. Act as the first contact point of OnTheList retail and e-commerce market, to consistently deliver an exceptional customer experience to our global customers during their shopping journey.

Permanent, Full Time contract
Hong Kong

WHAT WE WILL TRUST YOU WITH

Handle and follow up daily customer enquiries for both Instore & Online platforms in a timely and professional manner (including but not limited to product and pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email, phone, instant messaging, social media and on-site support)
Offer exceptional & courteous services to our members and provide support to our regional markets
Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objective
Liaise with all brand partners for after sales support
Maintain good communication with the external warehouse & delivery team to ensure orders are packed well and delivered on time
Work closely with E-commerce Team for presale/aftersales issue and provide feedback for better customer experience
Liaise with internal teams for online return & exchange procedures
Analyse and evaluate customer feedback and provide suggestions to optimise customer experience for both online and offline platform in weekly meetings
Provide administrative support e.g. point adjustment, voucher redemption, etc.
Support ad-hoc projects as assigned

WHAT IT TAKES

Degree holder in hospitality or a related field, such as business administration, marketing, etc
Fresh Graduate are welcome
Experience in customer services or hospitality, online retail management experience would be advantageous
Customer-oriented mindset with good telephone and written communication manner
Highly-proficient in spoken and written English and Chinese (Cantonese & Mandarin)
Well-organized, detail-minded, self-motivated, high responsibility
Excellent MS Excel, Word and PowerPoint skills essential

FRINGE BENEFITS ON TOP

Flexi hour and work from home arrangement
Fitness sponsorship
Education Allowance
5 days marriage leave
16 weeks maternity leave
15 days paternity leave
Annual leave
Birthday Leave
Charity leave
Staff purchase discount
Individual performance bonus
Company bonus

Apply Online

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We are lucky to receive many applications for every position. To increase your chances of standing out, please answer these screening questions:

*(1) What do you know about OnTheList?

*(2) Please tell us why you are interest to join our team.

*What is your monthly salary expectation in HKD?

*Are you allowed to work in Hong Kong?

*When will your visa expire?

*When are you available to work?

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*Have you ever been convicted of a criminal offence in a court of law, in Hong Kong or elsewhere?

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*Have you been subject to any disciplinary or enforcement action taken or imposed by any authorities, professional bodies or regulatory organisations, whether in Hong Kong or elsewhere?

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