Senior Customer Care Consultant – Malaysia (Remote, Contract)

Senior Customer Care Consultant – Malaysia (Remote, Contract)

OnTheList is a pioneering concept of Members-Only Flash Sales, offering its members authentic and quality products with the promise of offering “the best deal in town!” – in Hong Kong, Singapore, Shanghai, Malaysia, Australia and Korea.

We work with multiple world-renowned brands in Luxury and Fashion but also Homeware, Kitchenware, Electronics and Hospitality (Hotels & Restaurants). To cope with our large number of weekly flash sales, we are looking for a seasoned Ecommerce Executive to execute on a weekly basis the set-up of several brands.


  • Review current SOPs as well as software used by our Customer Care team
  • Proposal and implementation of revamped SOPs aimed at reducing number of enquiries as well as automating majority of the processes
  • Proposal and implementation of new softwares to support the Customer Care team and their implementation.
  • Prepare training materials and provide staff with training on job knowledge and customer service skills
  • Develop and optimize the current Service Quality reporting


  • A minimum of 6-8 years of experience in Customer Care departments in a leading position
  • Proven track record in revamping customer care SOPs
  • Proven track record in implementation of new Customer Care softwares
  • Previous e-commerce experience is a must
  • Fluency in English and Cantonese


Monday-Friday (MYT 0900 – 1800)

3-6 Months contract with possibility to transfer to permanent role
Work from Home

Apply Online

We are lucky to receive many applications for every position. To increase your chances of standing out, please answer these screening questions:

Fields with (*) are compulsory.