Senior Customer Care Consultant – Malaysia (Remote, Contract)

Senior Customer Care Consultant – Malaysia (Remote, Contract)

OnTheList is a pioneering concept of Members-Only Flash Sales, offering its members authentic and quality products with the promise of offering “the best deal in town!” – in Hong Kong, Singapore, Shanghai, Malaysia, Australia and Korea.

We work with multiple world-renowned brands in Luxury and Fashion but also Homeware, Kitchenware, Electronics and Hospitality (Hotels & Restaurants). To cope with our large number of weekly flash sales, we are looking for a seasoned Ecommerce Executive to execute on a weekly basis the set-up of several brands.

WHAT WE WILL TRUST YOU WITH

  • Review current SOPs as well as software used by our Customer Care team
  • Proposal and implementation of revamped SOPs aimed at reducing number of enquiries as well as automating majority of the processes
  • Proposal and implementation of new softwares to support the Customer Care team and their implementation.
  • Prepare training materials and provide staff with training on job knowledge and customer service skills
  • Develop and optimize the current Service Quality reporting

WHAT IT TAKES

  • A minimum of 6-8 years of experience in Customer Care departments in a leading position
  • Proven track record in revamping customer care SOPs
  • Proven track record in implementation of new Customer Care softwares
  • Previous e-commerce experience is a must
  • Fluency in English and Cantonese

Availability:

Monday-Friday (MYT 0900 – 1800)

Remarks:
3-6 Months contract with possibility to transfer to permanent role
Work from Home

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